Strategic Client Onboarding Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China ANZ Full time

About Us

We are ANZ, a leading financial institution dedicated to improving the financial wellbeing and sustainability of our customers.

Job Description
  • As a Senior Case Manager in our Institutional Onboarding team, you will play a pivotal role in delivering exceptional client service experiences through timely execution, coaching, planning, and capacity management.

Our team is committed to shaping a world where people and communities thrive. We're changing with the times, giving our people great opportunities to try new things, learn, and grow.

Your Day-to-Day Responsibilities
  • Manage, track, and validate onboarding, maintenance, and review requests while delivering service excellence and client satisfaction.
  • Be the primary client contact for onboarding and review issues, evaluating and making recommendations on suitability based on AML risk.
  • Provide on-the-job training and refresher training to team members to ensure compliance with bank policies and procedures.
  • Lead subordinates in managing AML/Sanctions/CTF projects, business operations, and risk-based solutions.
  • Maintain collaborative relationships with stakeholders to deliver a complete end-to-end service proposition.
What You'll Bring
  • Tertiary qualifications.
  • Proven experience in KYC documentation and processing.
  • Solid background in stakeholder management.
  • Strong conceptual and practical understanding of Client Onboarding and Review.
  • High-level oral and written communication and negotiation skills.
  • Effective task prioritization and problem-solving abilities.
  • Experienced in coaching and teaching team members.
  • Proficient in team building and leading cohesive teams.
Why Join Us?

We offer a range of benefits, including flexible working arrangements, health and wellbeing services, and discounts on selected products and services from ANZ. Our diverse workplace values and celebrates the different backgrounds, perspectives, and life experiences of our people.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you have a disability or access requirement, please let us know how we can provide additional support.

To find out more about working at ANZ, visit ANZ Careers.



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