Front Desk Supervisor

7 months ago


Hong Kong, Hong Kong SAR China The Langham, Hong Kong Full time

Job Summary

. Perform front desk supervisory duties including hotel guests check in & check out, enquires and cashier; Greet VIP guests ; Assist the Langham Club, Business Centre and Guest Services areas whenever necessary; Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures; Promote hotel facilities including Health Club, Business Centre and F&B outlets; Follow up on amenities order on a daily basis; To provide on-the-job training to new colleagues; Handle ad hoc projects assigned by the management Requirement . Minimum 3 years working experience in hotel industry (Minimum 1 year for Supervisor) Diploma or above Independent & confident to work under pressure Good interpersonal skills Good team player with excellent communication skills in both English & Chinese Additional language would be an advantage

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