Corporate Banking Customer Service Representative

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary
In DBS Bank (Hong Kong) Limited, we empower and enable our customers through efficient and effective banking solutions. As a Corporate Banking Customer Service Representative, you will play a vital role in delivering exceptional customer service, ensuring timely resolution of queries, and promoting digital solutions to our corporate banking clients.

About the Role
  • You will be responsible for handling inbound and outbound calls, emails, and other communication channels, providing accurate and timely information to customers on our corporate banking products.
  • Collaborate with internal stakeholders to resolve complex customer issues, ensuring a seamless experience for our clients.
  • Cross-sell digital solutions to customers, expanding our market reach and driving business growth.
  • Work closely with the team to identify areas of improvement, suggesting innovative solutions to enhance customer satisfaction.

Key Responsibilities
  • Deliver excellent customer service, meeting or exceeding performance targets and KPIs.
  • Provide advisory services to customers, offering tailored solutions to meet their needs.
  • Solicit feedback from customers, identifying trends and opportunities for improvement.
  • Record, track, and coordinate the resolution of customer queries, ensuring prompt attention.

Requirements
  • Degree or Polytechnic diploma holder, preferably with experience in customer-facing roles.
  • Minimum 2 years of track record in corporate banking customer servicing is highly desirable.
  • Familiarity with cash and corporate banking products in a financial institution is essential.
  • A pleasant voice, positive telephone manner, and attentive listening skills are crucial.
  • Good command of oral and written English, Cantonese, and Mandarin is required.
  • Proficient in PC skills, including Microsoft Office applications.

What We Offer
We offer a competitive salary and benefits package, as well as a dynamic work environment that supports your development and recognises your achievements.

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