Corporate Banking Customer Service Representative
6 days ago
In DBS Bank (Hong Kong) Limited, we empower and enable our customers through efficient and effective banking solutions. As a Corporate Banking Customer Service Representative, you will play a vital role in delivering exceptional customer service, ensuring timely resolution of queries, and promoting digital solutions to our corporate banking clients.
About the Role
- You will be responsible for handling inbound and outbound calls, emails, and other communication channels, providing accurate and timely information to customers on our corporate banking products.
- Collaborate with internal stakeholders to resolve complex customer issues, ensuring a seamless experience for our clients.
- Cross-sell digital solutions to customers, expanding our market reach and driving business growth.
- Work closely with the team to identify areas of improvement, suggesting innovative solutions to enhance customer satisfaction.
Key Responsibilities
- Deliver excellent customer service, meeting or exceeding performance targets and KPIs.
- Provide advisory services to customers, offering tailored solutions to meet their needs.
- Solicit feedback from customers, identifying trends and opportunities for improvement.
- Record, track, and coordinate the resolution of customer queries, ensuring prompt attention.
Requirements
- Degree or Polytechnic diploma holder, preferably with experience in customer-facing roles.
- Minimum 2 years of track record in corporate banking customer servicing is highly desirable.
- Familiarity with cash and corporate banking products in a financial institution is essential.
- A pleasant voice, positive telephone manner, and attentive listening skills are crucial.
- Good command of oral and written English, Cantonese, and Mandarin is required.
- Proficient in PC skills, including Microsoft Office applications.
What We Offer
We offer a competitive salary and benefits package, as well as a dynamic work environment that supports your development and recognises your achievements.
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