Senior Relationship Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Summary

We are seeking a highly motivated and experienced Senior Relationship Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our Personal Banking department, you will be responsible for delivering exceptional customer service and sales support to our valued clients.

Key Responsibilities
  • Champion the one-stop personal banking services at Contact Centre, ensuring seamless customer experience and resolving any issues promptly.
  • Develop and maintain strong relationships with customers, identifying their financial needs and providing tailored solutions to meet their goals.
  • Collaborate with internal stakeholders to implement effective sales strategies and achieve business targets.
  • Address customer feedback and complaints in a professional and timely manner, ensuring high levels of customer satisfaction.
  • Assist in the implementation of unit development guidelines and policies, ensuring compliance and excellence in customer service.
Requirements
  • Degree or above in a relevant field.
  • At least 4 years of relevant working experience in retail banking services and products, including insurance and investment products.
  • Strong ability to cope with a fast-paced environment, with excellent organizational and problem-solving skills.
  • Customer-focused, independent, self-motivated, and able to work under pressure.
  • Excellent interpersonal and communication skills, with a good command of English and Chinese in both verbal and written, including Putonghua.
  • Proficient in PC applications, such as MS Office and Chinese inputs.
  • May be required to work on-shift duty as needed.


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