Enterprise Client Success Manager
5 days ago
Job Summary
">We're seeking a skilled Enterprise Client Success Manager to join our team at Checkout. As a key member of our sales organization, you will play a critical role in building and maintaining strong relationships with key clients in the Crypto and iGaming space.
">Key Responsibilities
">- ">
Client Relationship Management
">You will establish and maintain long-term relationships with top clients, addressing their technical needs and providing personalized support.
">">Customer Success
">You will work closely with clients to understand their business objectives, identify opportunities to enhance their payment experiences, and ensure seamless integration with our products.
">">Technical Support
">With your expertise, you will provide timely and effective technical assistance to clients, resolving complex issues and minimizing disruptions to their payment infrastructure.
">">Project Management
">You will oversee the implementation of new payment solutions and technical migrations for clients, collaborating with cross-functional teams to deliver successful outcomes within agreed timelines and specifications.
">">Product Feedback and Market Intelligence
">You will act as a liaison between clients and internal teams, gathering valuable insights and feedback to inform product development and stay ahead of industry trends.
">">Collaboration and Communication
">You will collaborate with cross-functional teams, including Sales, Product, and Engineering, to ensure alignment and successful delivery of projects.
">">Professional Development
">We invest in your professional growth and development, providing training, mentorship, and opportunities for advancement.
">">
Requirements
">- ">
Experience and Education
">A minimum of 2 years of experience in an analytical or technical role, with a Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics).
">">Familiarity with Payments Industry Regulations and Technical Frameworks
">A solid understanding of Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT) and API-based integration methods and related tools/frameworks.
">">Communication and Interpersonal Skills
">Excellent communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
">">Results-Oriented Approach
">A results-driven approach with a focus on delivering exceptional customer satisfaction.
">">Language Skills
">Good English language skills, with proficiency in Mandarin and Cantonese.
">">
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