Regional Business Growth Manager
6 days ago
The successful candidate will work closely with regional heads and take responsibility for day-to-day customer inquiries and contract renewals with existing clients. The role requires a balanced focus on all four key markets: Hong Kong, Singapore, Malaysia, and Thailand.
We are looking for someone with solid experience in derivatives trading space, with a sound understanding of commodities and electronic trading, and the ability to build strong relationships in both developed and emerging markets. This role offers an exciting opportunity to work within a dynamic and fast-paced team while gaining exposure to a broad range of technical expertise in trading technology.
Key Responsibilities:
- Collaborate with regional sales leadership to identify and execute new sales opportunities and upsell initiatives.
- Conduct regular account servicing activities with key performance indicators (KPIs) in place.
- Support regional leadership in developing strategic relationships with banks, Futures Commission Merchants (FCMs), corporations, and proprietary trading firms.
- Deliver engaging and effective platform presentations to potential clients (training provided).
- Convert customer referrals into sales opportunities.
- Maintain strong client relationships, proactively identifying opportunities to expand market presence.
- Work with regional sales leadership to develop and execute marketing initiatives that increase brand exposure in the derivatives market.
Account Management:
- Develop a deep understanding of clients' business structures and operational needs.
- Build strong relationships with decision-makers, operations teams, and key power users.
- Provide timely updates on product offerings and services to clients.
- Ensure a consistent on-site presence at key accounts.
- Maintain accurate and up-to-date customer account information.
- Align with customers on growth strategies, both financially and operationally.
- Provide software, market data, and order execution support as needed.
- Assist with billing inquiries and contract clarifications.
- Offer on-site support for key accounts when required.
- Upsell new functionalities and services on CQG platforms to drive user engagement.
- Maintain regular communication with clients to understand their business trends and market conditions that may impact their operations and CQG's services.
- Proactively address potential cancellations and take preventive measures to retain customers.
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