Director of Client Relationships
7 days ago
The Director of Client Relationships plays a pivotal part in maintaining client stability and driving growth opportunities.
This role involves developing strong relationships with clients, overseeing the delivery of high-quality marketing campaigns, and strategizing to meet their needs.
Key responsibilities include:
- Maintaining excellent client service standards
- Developing comprehensive customer insights based on data analysis
- Creating effective communication strategies and campaign plans
- Supervising campaign executions and project management
- Conducting quality controls and reporting
What You'll Do
- Manage client briefs, projects, and requests, including refining existing processes
- Ensure the excellence of projects, interpret client feedback, and guide account teams to implement smoothly
- Support line managers in developing new business initiatives or extending existing relationships
- Oversee financial control of billings and third-party costs
- Write and proofread major communications materials
- Cultivate high-level contacts within business and industry relations
- Lead offline activities and events, ensuring overall quality control
- Provide account planning and strategic support to key clients
- Offer counsel to clients on developing successful customer management strategies
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