Senior CRM and Business Process Manager
3 days ago
About the Role
We are seeking an experienced Senior CRM and Business Process Manager to join our team at the West Kowloon Cultural District Authority. As a key member of our organization, you will be responsible for managing end-to-end CRM processes, identifying areas for improvement, and implementing changes to enhance customer experiences.
The ideal candidate will have a recognized university degree in Computer Science or Information Systems and at least 5 years of experience in IT project management or business analysis. You will also possess excellent leadership skills, with the ability to manage a small team and work collaboratively with stakeholders to achieve project goals.
In addition to your technical expertise, you will have excellent communication and problem-solving skills, with the ability to analyze complex issues and develop creative solutions.
If you are a motivated and results-driven professional with a passion for CRM and business process improvement, we encourage you to apply for this exciting opportunity.
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