Senior CRM and Business Process Manager

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time

About the Role

We are seeking an experienced Senior CRM and Business Process Manager to join our team at the West Kowloon Cultural District Authority. As a key member of our organization, you will be responsible for managing end-to-end CRM processes, identifying areas for improvement, and implementing changes to enhance customer experiences.

The ideal candidate will have a recognized university degree in Computer Science or Information Systems and at least 5 years of experience in IT project management or business analysis. You will also possess excellent leadership skills, with the ability to manage a small team and work collaboratively with stakeholders to achieve project goals.

In addition to your technical expertise, you will have excellent communication and problem-solving skills, with the ability to analyze complex issues and develop creative solutions.

If you are a motivated and results-driven professional with a passion for CRM and business process improvement, we encourage you to apply for this exciting opportunity.



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