Digital Solutions Manager

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time
Digital Solutions Manager Role Overview

We are seeking an exceptional Digital Solutions Manager to join our team at the West Kowloon Cultural District Authority. As a key member of our operations team, you will play a crucial role in leading the implementation of business processes and CRM system improvements. This is an exciting opportunity for a highly skilled and experienced professional to contribute to our mission of making the West Kowloon Cultural District a prime destination for arts, culture, and entertainment.

In this role, you will be responsible for leading implementation activities such as business processes mapping, advising on CRM system design, and managing change management initiatives. You will also review end-to-end CRM processes and suggest improvement plans, assist the CRM team in executing operations, and manage application development and implementation projects from requirement collection to deployment.

Apart from these responsibilities, you will assist in managing vendors and contractors, ensure all work performed consistently follows defined requirements, governance policies, and industrial best practices. Additionally, you will recommend new business opportunities, new systems, and processes, identify simplification and documentation improvements in operations, investigate system issues or incidents, and prepare corresponding test plans to detect issues in testing or development phases.

The ideal candidate for this role will possess a recognised university degree in Computer Science, Information Systems or equivalent, have at least 5 years of experience in IT with at least 3 years in CRM or customer loyalty system in project management or business analyst role, preferably in a sizable organisation. They should also have prior experience in both functional and technical perspectives of Microsoft Dynamics / Salesforce CRM / Customer Data Platforms (CDP) / Marketing Automation, and knowledge of digital transformation, mobile apps, and cloud technology would be an advantage.

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