Digital Marketing Solutions Manager

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time
Job Overview
At West Kowloon Cultural District Authority, we are seeking an exceptional candidate to join our team as a Digital Marketing Solutions Manager. This is an exciting opportunity for someone who is passionate about delivering innovative digital marketing solutions and driving business growth.

About the Role
We are looking for a highly skilled and experienced professional to lead the implementation of business processes mapping, CRM system design, and operation improvement projects. The successful candidate will be responsible for reviewing end-to-end CRM processes, suggesting improvement plans, and executing operations in line with guidelines and principles.

Main Responsibilities
• Lead implementation activities such as business processes mapping, advice, and design for CRM system and operation improvement, and change management.
• Review the end-to-end CRM process and suggest improvement plans, and assist the CRM team to execute operations by guidelines and principles.
• Manage the full cycle of application development and implementation projects from requirement collection, design, coding, and testing to deployment.
• Assist in managing vendors and contractors and ensure all work performed consistently follows the defined requirements, governance policies, and industrial best practices.

Requirements
• A recognised university degree in Computer Science, Information Systems, or equivalent.
• At least 5 years of experience in IT with at least 3 years in CRM or customer loyalty system in project management or business analyst role, preferably in a sizable organisation.
• Prior experience in both functional and technical perspectives of Microsoft Dynamics/Salesforce CRM/Customer Data Platforms (CDP)/Marketing Automation.

What We Offer
As a member of our team, you will have the opportunity to work on exciting projects, collaborate with a talented group of professionals, and contribute to the success of West Kowloon Cultural District Authority.
For more information about this role and the benefits we offer, please visit our website.
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