CRM and Business Process Improvement Lead

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time
Job Description
We are seeking a highly motivated and experienced Assistant Manager to join our team at West Kowloon Cultural District Authority. As a key member of our digital marketing team, you will play a crucial role in developing and implementing effective digital marketing strategies to drive business growth.

About the Role
The successful candidate will be responsible for leading the implementation of business processes mapping, CRM system design, and operation improvement projects. You will also review end-to-end CRM processes, suggest improvement plans, and execute operations in line with guidelines and principles.

Main Responsibilities
• Develop and implement effective digital marketing strategies to drive business growth.
• Collaborate with cross-functional teams to identify opportunities for digital transformation and implement initiatives to achieve business goals.
• Manage the full cycle of application development and implementation projects from requirement collection, design, coding, and testing to deployment.
• Analyze data to inform digital marketing decisions and optimize campaign performance.

Requirements
• A recognised university degree in Computer Science, Information Systems, or equivalent.
• At least 5 years of experience in IT with at least 3 years in CRM or customer loyalty system in project management or business analyst role, preferably in a sizable organisation.
• Prior experience in both functional and technical perspectives of Microsoft Dynamics/Salesforce CRM/Customer Data Platforms (CDP)/Marketing Automation.

Benefits
As a member of our team, you will have the opportunity to work on exciting projects, collaborate with a talented group of professionals, and contribute to the success of West Kowloon Cultural District Authority. For more information about this role and the benefits we offer, please visit our website.

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