IT Business Improvement Specialist

21 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Trade Development Council Full time

About the Role

We are looking for a highly motivated Business Analyst to join our Information Technology Services Department at the Hong Kong Trade Development Council.

Key Accountabilities

  • Engage with business stakeholders to understand their needs and identify opportunities for efficiency improvements in business operations and processes.
  • Conduct requirements elicitation, collection, and validation activities using different techniques such as user interviews, requirement workshops, document analysis, surveys, business process descriptions, use cases, scenarios, workflow analysis, etc.
  • Work closely with product owners to manage backlog, story refinement, sprint planning, and other agile activities to support the delivery of products.
  • Assess, evaluate, and communicate potential software solutions to stakeholders and ensure solution design meets desired business objectives.
  • Plan, coordinate, and conduct project-related activities along the entire software development life cycle.
  • Communicate changes to impacted business users of different departments, including plans and manage changes in processes, operations, and systems.
  • Lead and manage testers to perform User Acceptance Tests for software solution projects.
  • Perform business analysis and feasibility studies for new initiatives.
  • Prepare and maintain knowledge bases, system/applications-related documentation, training materials, and operation manuals.
  • Develop training programs and communication plans to improve user adoption and effectiveness of relevant solutions and systems.

Requirements

  • Bachelor's Degree or higher education in Business Management, Computer Science, Information Technology, or related area.
  • A minimum of 5 years of experience working in delivering and managing software development projects.
  • Strong learning capability on new business knowledge, business processes, and methods.
  • Strong business analysis skills, including elicitation for functional & non-functional requirements, requirement management, and traceability, stakeholder management, communication & facilitation skills.
  • Experience in Agile & Waterfall project methodologies and related tools adoption.
  • Good knowledge in business intelligence/data analytic tools such as Adobe Analytics, Google Data Studio (advantageous).
  • Good team player with good communication and interpersonal skills.
  • Self-motivated with a strong sense of responsibility and good problem-solving skills.
  • Good command of spoken & written English and Chinese.

How to Apply

Please visit our website to submit your application form. We will treat all information provided by applicants in strict confidence and only use it for recruitment purposes.



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