Senior Executive, Account Management

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China foodpanda Full time
Job Overview

As a Senior Executive, Account Management at foodpanda, you will be responsible for building and maintaining strong, long-lasting relationships with our partner restaurants.

Key Responsibilities
  • Act as the key point of contact in portfolio management, assist with high severity requests or issue escalations when necessary.
  • Regular communication with partner restaurants to activate set of services (compliance performance, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance.
  • Constant assessment and revision of partners operations, ensuring smooth flow of service throughout the entire delivery process.
  • Interact closely with staff members from Content, Sales and Marketing for lead generation, content management, vendor services.
Requirements
  • 2-3 years of experience in an operational sales or account management role, possess outstanding communication and interpersonal skills.
  • Performance-driven, confident, friendly, have a strong work ethic and positive attitude while working in a fast-paced environment.
  • Enjoy building long term relationship based on trust and improving the operational work-flow with restaurant partners.
  • Good knowledge of online marketing concepts and tools, interested in working in the restaurant industry.
  • Excellent command of both English and Cantonese, fluency in Mandarin would be a plus.
  • Knowledge in the use of Salesforce is preferred.


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