IT Service Delivery Director
4 days ago
Job Overview:
We are seeking a highly experienced IT professional to join our team as a Cloud, Network and IT Operations Manager. The successful candidate will have extensive experience with Microsoft Azure, Office 365, helpdesk solutions, endpoint management, network operations and cybersecurity.
Main Accountabilities:
- Develop and enforce global IT standards and policies for helpdesk operations, endpoint management and cybersecurity best practices.
- Lead a small team across eight countries, ensuring effective incident management and disaster recovery plans are in place.
- Implement best practices for cost management, resource allocation and performance tuning within Azure.
- Manage global network infrastructure, ensuring high availability, security and efficiency across all locations.
- Contribute to the overall planning and delivery of the IT department goals and objectives.
Requirements:
- Bachelor's degree in computer science, Information Technology or a related field.
- Proven experience managing IT operations, with a strong focus on cloud services (Microsoft Azure) and network.
- Strong technical skills to move infrastructure from one provider to another, understand Cloud, 365, network, firewalls etc.
- Strong documentation skills – Network diagrams, architecture diagrams, test scripts.
- Strong Project Management skills – Self manages priorities, tasks and knows where projects are at without constant reminders.
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