Helpdesk and Support Professional

4 days ago


Hong Kong Island, Hong Kong SAR China Computer And Technologies Holdings Limited Full time
Helpdesk and Support Professional

About the Job

The Helpdesk and Support Professional will be responsible for handling customer inquiries and providing expert support services to resolve technical issues related to our business application software products.

Key Responsibilities:

  • Answer customer calls, emails, and chats in a timely manner
  • Identify and resolve technical problems through troubleshooting and collaboration with the development team
  • Develop and maintain quality assurance processes to ensure efficient system testing
  • Contribute to a dynamic global project environment

Requirements:

  • Qualifications in Information Technology or related fields
  • Previous experience in helpdesk/end-user support is advantageous
  • Strong analytical and problem-solving skills
  • Proficient in multiple languages, including Cantonese, English, and Putonghua
  • Bonus points for familiarity with MSSQL DB, SQL programming, and other relevant technologies

We offer a comprehensive benefits package and opportunities for professional growth.



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