Helpdesk and Support Professional
4 days ago
About the Job
The Helpdesk and Support Professional will be responsible for handling customer inquiries and providing expert support services to resolve technical issues related to our business application software products.
Key Responsibilities:
- Answer customer calls, emails, and chats in a timely manner
- Identify and resolve technical problems through troubleshooting and collaboration with the development team
- Develop and maintain quality assurance processes to ensure efficient system testing
- Contribute to a dynamic global project environment
Requirements:
- Qualifications in Information Technology or related fields
- Previous experience in helpdesk/end-user support is advantageous
- Strong analytical and problem-solving skills
- Proficient in multiple languages, including Cantonese, English, and Putonghua
- Bonus points for familiarity with MSSQL DB, SQL programming, and other relevant technologies
We offer a comprehensive benefits package and opportunities for professional growth.
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