IT Support Specialist

5 days ago


Hong Kong Island, Hong Kong SAR China Bank of China Full time
Job Title: System Administrator

We are seeking a highly skilled System Administrator to join our team at Bank of China. As a key member of our Information Technology Department, you will be responsible for managing IT Helpdesk tickets in a timely manner and resolving user queries quickly and effectively.

The successful candidate will have a strong background in Information Technology or related disciplines and excellent communication and interpersonal skills. You will be expected to document cases in the Ticket Logging System and adhere to company policies and service level standards.

This is an exciting opportunity for a motivated and customer-oriented individual to work with our dynamic team. If you are passionate about delivering exceptional service and support, we encourage you to apply.

Key Responsibilities:

  • Manage IT Helpdesk tickets in a timely manner
  • Respond to user calls via phone, email, and ticket system
  • Resolve user queries and feedback quickly and effectively
  • Document cases in the Ticket Logging System
  • Adhere to company policies, corresponding guidelines, and service level standards


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