Sales and Support Specialist

5 days ago


Hong Kong Island, Hong Kong SAR China FastLaneRecruit Full time

Job Title: Sales and Support Specialist

About the Role

We are seeking a highly motivated Sales and Support Specialist to join our dynamic sales team. The successful candidate will provide timely support to the sales team, handling pre-sales and post-sales client inquiries via phone, WhatsApp, or email.

The ideal candidate will be proactive in assisting the sales department in achieving its objectives without direct sales targets. This role is ideal for candidates with a supportive and detail-oriented approach.

Responsibilities:

  1. Provide timely support to the sales team, including lead management and response coordination.
  2. Handle pre-sales and post-sales client inquiries via phone, WhatsApp, or email.
  3. Collaborate with internal departments to ensure timely order processing and delivery.
  4. Assist with the preparation and submission of sales quotations and agreements.
  5. Monitor and update CRM systems, supporting the sales team in achieving KPIs.
  6. Prepare and manage sales-related reports and documentation.
  7. Perform ad-hoc tasks as required to support sales operations.

Requirements:

  • Higher diploma or degree holder with at least 1-2 years of work experience.
  • Previous telesales experience is advantageous but not mandatory.
  • Strong communication and interpersonal skills in both English and Chinese.
  • Proficiency in CRM systems, G Suite/MS Office (especially Google Spreadsheet & Excel), with fast typing skills.
  • Highly organized, detail-oriented, and able to manage multitasking efficiently.
  • Proactive problem-solving attitude and ability to work independently or within a team.


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