Desktop Support Engineer

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Alan Partners Full time

Key Responsibilities

  • Provide 1st & 2nd level technical support for all Engineering systems and services in the Hong Kong office.
  • Support global users remotely via remote control tools and telephone.
  • Deliver "at-desk" support and proactive floor-walking assistance on a rotational basis.
  • Take full ownership of tickets, ensuring timely updates, resolution, and communication with users.
  • Manage end-user lifecycle administration (e.g., onboarding/offboarding, user access).
  • Ensure proper configuration and asset management, maintaining accurate inventory records.
  • Support video conferencing systems and manage events or meeting setups.
  • Participate in on-call rotations for after-hours and weekend support as needed.
  • Ensure consistent documentation and contribute to internal knowledge management.
  • Provide support for laptops, remote working tools, mobile devices (iOS), and cloud storage.
  • Assist with connecting and coordinating global offices through video conferencing systems.

Ideal Experience

  • Minimum 2 years of helpdesk or technical support experience within global organizations, ideally in financial or professional services.

Hands-on knowledge of:

  • Windows 10
  • Apple macOS and iOS
  • Microsoft Office 365 Suite
  • Cloud storage platforms
  • Zoom Video Conferencing tools
  • Basic networking and hardware support
  • Basic scripting knowledge
  • Microsoft 365 SaaS Administration (Exchange Online, Teams, OneDrive, Power BI, Flow)

Preferred Exposure To

  • ZScaler
  • SCCM Windows 10 Build Process
  • Microsoft Endpoint Manager
  • LogMeIn
  • Supporting VIP stakeholders
  • iOS device management
  • Zoom (Video Conferencing and Phones)

Key Attributes

  • Strong communicator: Clear and concise in both written and verbal communication.
  • Detail-oriented and execution-focused: Enjoys structure and ensuring operational excellence.
  • Collaborative team player: Works well in a team environment and contributes positively to team success.
  • Service-oriented and proactive: Highly motivated, resourceful, and committed to delivering quality outcomes.
  • Integrity and professionalism: Demonstrates high levels of trust and responsibility in all interactions.

Working Hours & Travel

  • 9-hour shifts (inclusive of a 1-hour break) between 8:00am and 7:00pm.
  • Flexibility required for occasional after-hours and weekend support.
  • Must be open to occasional travel to support regional and global operations.


  • Hong Kong, Central and Western District, Hong Kong SAR China Amaris Consulting Full time

    Description:We are seeking a skilled Desktop Support Technician to join our team at Amaris Consulting. As a key member of our support staff, you will be responsible for providing technical support, resolving incidents/service requests, and escalating unresolved issues within agreed timescales.Responsibilities:Provides technical support for desktop computers...

  • IT Support Engineer

    5 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Genome Institute Full time

    On-site Contract 2 year or above Entry level IT Support EngineerWith HKGI's continuous expansion, an additional IT Support Engineer is required to provide timely and effective front-line IT solutions to our internal users. The incumbent will assume the following responsibilities:Key Responsibilities: Provide front-line IT support, addressing user inquiries...


  • Hong Kong, Central and Western District, Hong Kong SAR China Amaris Consulting Full time

    Job Summary:We are seeking a skilled IT Support Specialist to join our team at Amaris Consulting. As a key member of our support staff, you will be responsible for providing second-line investigation and diagnosis, resolving incidents/service requests, and escalating unresolved issues within agreed timescales.Key Responsibilities:Investigate and diagnose...


  • Hong Kong, Central and Western District, Hong Kong SAR China Spruson & Ferguson (Hong Kong) Limited Full time

    Spruson & Ferguson (Hong Kong) Limited is a leading legal services provider in Hong Kong, and we are seeking an experienced Infrastructure and Network Engineer to join our team.This role will involve designing, implementing, and maintaining our regional office's infrastructure, including networks, servers, databases, devices, user desktops / laptops,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Amaris Consulting Full time

    About the Role:Amaris Consulting is seeking a Technical Service Engineer to join our team. In this role, you will provide second-line technical support, resolve complex technical issues, and escalate unresolved incidents/service requests within agreed timescales.Responsibilities:Provide second-line technical supportResolves and closes incidents/service...


  • Hong Kong, Central and Western District, Hong Kong SAR China Amaris Consulting Full time

    1 day ago Be among the first 25 applicants Direct message the job poster from Amaris Consulting Senior Talent Acquisition Manager | Aligning People Strategy with Business Goals for Sustained Growth Responsibilities: Provides second-line investigation and diagnosis. Resolves and closes incidents/service requests as per help desk procedures & allocated...

  • Support Engineer

    2 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job Description - Support Engineer / Supervisor I / Technical Officer-Infrastructure Maintenance Team (Civil) (Ref: 2500003N) Responsibilities Plan, organise and supervise the day-to-day maintenance works / capital, revenue and maintenance projects carried out by direct staff, contractor staff and term labours to ensure railway civil assets and the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Amaris Consulting Full time

    Company ProfileAmaris Consulting is a global technology consulting firm that provides innovative solutions to businesses worldwide. With over 1,000 clients across the globe, we have successfully delivered numerous projects since 2007, thanks to our international team of 7,600 professionals spread across 5 continents and more than 60 countries.We are focused...


  • Hong Kong, Central and Western District, Hong Kong SAR China Spruson & Ferguson (Hong Kong) Limited Full time

    We are seeking a highly skilled and experienced IT Support Specialist to join our team in Hong Kong.This role will involve providing technical support to our day-to-day operations, including desktop and infrastructure. The successful candidate will have a strong background in IT and experience working with regional offices.Responsibilities:Provide technical...


  • Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time

    At Aptitude Asia, we are seeking a highly skilled Citrix Solutions ArchitectTo drive our Citrix infrastructure and solutions forward, you will be responsible for the design, implementation, maintenance, and support of our Workspace technology.As the subject matter technical expert, you will be in charge of secure and efficient remote access to applications...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job Description:We are seeking a skilled and experienced Help Desk Specialist to join our team at Bank of China (Hong Kong) Limited. As a key member of our IT support team, you will be responsible for providing technical assistance to internal end-users, troubleshooting and resolving hardware and software issues, and ensuring seamless operation of our...

  • Support Engineer

    7 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China BAH Partners Full time

    Responsibilities:Provide first-line support to researchers and traders for data access and usage, resolving issues promptly and efficiently. Collaborate with data engineers to troubleshoot and resolve data-related issues, ensuring high data quality and reliability. Manage JIRA workflows, track support requests, and ensure timely resolution of data issues....


  • Hong Kong, Central and Western District, Hong Kong SAR China Analogue Holdings Limited Full time

    Job Title: Assistant Engineer – Welcome all engineering disciplineDescription:Analogue Holdings Limited seeks to recruit an Assistant Engineer to join our team. As an Assistant Engineer, you will play a crucial role in supporting project managers and coordinating with various stakeholders.Key Responsibilities:- Assist in tender preparation, analysis, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full time

    Job SummaryThe Technical Support Engineer is responsible for providing technical assistance to customers and internal stakeholders. This role requires strong problem-solving skills, excellent communication abilities, and a deep understanding of medical equipment and technology.Key ResponsibilitiesProvide technical support to customers via phone, email, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China TR at CUHK Company Limited (For Talent Pool only) Full time

    At the Multi-Scale Medical Robotics Center, we strive to foster a collaborative environment where clinicians, engineers, and researchers can work together to drive innovation and advance medical practices. As a Biomedical Engineer, you will join a dynamic team committed to developing innovative solutions for complex medical challenges.Your key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kitchen Brights Industrial (HK) Limited Full time

    Join Our TeamKitchen Brights Industrial (HK) Limited is looking for a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our end-users on computer operation and office equipment.Key Responsibilities- Provide help-desk support to end-users on computer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Mass Transit Railway is committed to creating a workplace that values diversity and inclusion. We welcome applications from candidates with a passion for delivering sustainable transport solutions.About the RoleThis is an exciting opportunity to join our Capital Works Business Unit as a Construction Support Engineer - Engineering Plants & Systems (Operations...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Join our team as a Civil Engineering Support Professional and contribute to the smooth operation of the Mass Transit Railway. Your expertise in civil/construction engineering will be invaluable in maintaining the integrity of our railway system.Key Responsibilities:Support engineers in reviewing construction proposals and method statements.Conduct regular...


  • Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

    Job SummaryWe seek a highly skilled Support Engineer to join our dynamic team at a major Fintech company. The successful candidate will provide exceptional technical support for Linux and SQL environments within our organization. As a Support Engineer, you will play a critical role in maintaining the stability and functionality of our systems, ensuring...

  • Assistant Engineer

    3 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Ajax Solutuons Limited Full time

    Ajax Solutions Limited is a leading provider of engineering solutions that cater to the diverse needs of our clients. Our team of experts works tirelessly to deliver high-quality results, combining theoretical knowledge with real-world experience to drive innovation and excellence.This Assistant Engineer role at Ajax Solutions Limited offers an exciting...