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L2 IT Onsite Support

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Amaris Consulting Full time

1 day ago Be among the first 25 applicants

Direct message the job poster from Amaris Consulting

Senior Talent Acquisition Manager | Aligning People Strategy with Business Goals for Sustained Growth

Responsibilities:

  • Provides second-line investigation and diagnosis.
  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
  • Escalates unresolved incidents/service requests within agreed timescales.
  • Liaises with clients, other IT support groups and 3rd party providers when necessary.
  • Performs staging of PCs, IMAC (Install, Move, Add and Change).
  • Conducts hardware and software maintenance and support.
  • Troubleshoots and resolves PC incidents and/or VIP requests.
  • Assists local Server Team when server maintenance is required.
  • Special events coverage/Conference support.
  • Local network support and/or assists centralized Network team.

Requirements:

  • Proven work experience as an IT Support Engineer or similar role.
  • Proficiency in repairing and troubleshooting PC-related hardware, software, and network issues.
  • Ability to build software images for laptops and desktops.
  • Strong communication skills to handle calls from colleagues and customers, providing technical assistance over the phone or email.
  • Experience in performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Familiarity with documenting the implementation of Helpdesk requests/issues through the company's ticketing system.
  • Technical coaching and mentoring skills to support other help-desk employees.
  • Knowledge of desktop configuration management and maintaining accurate inventory for all IT equipment.
  • Fluent Cantonese and English.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consulting and Information Technology

Industries

IT Services and IT Consulting

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