L2 IT Onsite Support
6 days ago
1 day ago Be among the first 25 applicants
Direct message the job poster from Amaris Consulting
Senior Talent Acquisition Manager | Aligning People Strategy with Business Goals for Sustained GrowthResponsibilities:
- Provides second-line investigation and diagnosis.
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
- Escalates unresolved incidents/service requests within agreed timescales.
- Liaises with clients, other IT support groups and 3rd party providers when necessary.
- Performs staging of PCs, IMAC (Install, Move, Add and Change).
- Conducts hardware and software maintenance and support.
- Troubleshoots and resolves PC incidents and/or VIP requests.
- Assists local Server Team when server maintenance is required.
- Special events coverage/Conference support.
- Local network support and/or assists centralized Network team.
Requirements:
- Proven work experience as an IT Support Engineer or similar role.
- Proficiency in repairing and troubleshooting PC-related hardware, software, and network issues.
- Ability to build software images for laptops and desktops.
- Strong communication skills to handle calls from colleagues and customers, providing technical assistance over the phone or email.
- Experience in performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Familiarity with documenting the implementation of Helpdesk requests/issues through the company's ticketing system.
- Technical coaching and mentoring skills to support other help-desk employees.
- Knowledge of desktop configuration management and maintaining accurate inventory for all IT equipment.
- Fluent Cantonese and English.
Mid-Senior level
Employment typeFull-time
Job functionConsulting and Information Technology
IndustriesIT Services and IT Consulting
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