Helpdesk Support Professional

22 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China 博賢集團 CTI Group Full time
IT Helpdesk Support Role

We are looking for an IT Helpdesk Support Professional to join our team at 博賢集團 CTI Group. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff and clients.


Key Responsibilities:
  1. Respond to IT Incidents: Handle IT helpdesk requests, troubleshoot system performance issues, and implement solutions promptly.
  2. Collaborate with Teams: Work closely with other departments to ensure seamless service delivery and effective communication.
  3. Maintain IT Systems: Install, configure, and maintain IT hardware, software, and peripherals to ensure optimal performance.
  4. Stay Up-to-Date: Stay current with new technologies, best practices, and industry trends to improve job performance and contribute to the company's growth.

Requirements and Qualifications:
  • Education: High Diploma or above in IT related discipline.
  • Experience: Minimum of 2 years' experience in networking, software installation, and technical support role.
  • Skills and Knowledge: Proficient in Windows OS, Active Directory, Exchange, and Office apps; Strong knowledge of computer systems, networks, and troubleshooting skills.

About Us:

At 博賢集團 CTI Group, we value innovation, teamwork, and customer satisfaction. If you're passionate about delivering exceptional service and staying ahead of the curve in technology, we'd love to hear from you



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