Customer Service Ambassador
3 weeks ago
Job Summary
We are seeking a skilled Guest Relations Officer to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.
Key Responsibilities
- Provide guests with accurate and timely information regarding property amenities, services, and hours of operation.
- Contact relevant departments to resolve guest requests or problems.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately and efficiently.
- Respond to special requests from guests with unique needs.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Requirements
- High school diploma or equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
About Marriott International
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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