Account Service Officer

4 weeks ago


Kowloon, Kowloon City, Hong Kong SAR China HTK Full time

Job Summary:

We are seeking a highly skilled Account Service Officer to join our team at HTK. As an Account Service Officer, you will be responsible for handling customer service hotlines and providing ease of contact service to customers.

About the Role:

  • Support customer accounts with effective order management and service coordination.
  • Act as the interface for customers and internal working partners in handling commercial products & services enquiries and applications.
  • Handle service requests raised by customers and relate the issues to relevant internal parties.
  • Perform any ad hoc assignments as requested.

Requirements:

  • Diploma or above in Business Administration, Information Technology, Computer Science or related disciplines; or
  • DSE/ Form 5 graduates with minimum 2 years' account service working experience.
  • Good communication skills, customer-oriented, innovative and self-confident.
  • Good PC skills, familiar with MS Office is an advantage.
  • Good command of both spoken and written English & Chinese.

What We Offer:

  • 14 days Annual Leave (AL)
  • 17 days Public Holidays
  • Birthday leave
  • Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave

Compensation and Benefits:

The estimated salary for this role is around HK$25,000 - HK$35,000 per month, depending on qualifications and experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and opportunities for professional growth and development.



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