Customer Service Officer

1 week ago


Kowloon, Kowloon City, Hong Kong SAR China HSBC Full time
About HSBC

HSBC is a global banking and financial services organization with a presence in many countries around the world. Our goal is to provide our customers with comprehensive banking and wealth management services, helping them manage their finances and build a secure financial future.

Job Overview

We are seeking a highly skilled Customer Service Officer to join our team in Hong Kong. As a Customer Service Officer, you will be responsible for providing quality customer service through accurate and efficient counter transactions at branch.

Key Responsibilities
  • Provide quality customer service to meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues.
  • Promote digital banking services and products to encourage customers to migrate to digital channels.
  • Ensure smooth branch operations and achieve satisfactory audit ratings by meeting all control and service requirements.
  • Comply with anti-money laundering and anti-terrorist financing regulations as per HSBC or regulatory standards and policies.
Benefits
  • A competitive salary: HKD 45,000 - 60,000 per month (estimated)
  • A range of benefits, including health insurance, retirement plan, and paid time off.
  • Opportunities for career growth and professional development within a global organization.


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