Customer Operations Lead, Securities Transfer
2 weeks ago
At Computershare Hong Kong, we are committed to providing exceptional service and support to our clients. We are currently seeking a highly skilled Customer Operations Senior Officer to join our team in Kowloon Bay.
Job DescriptionThe Customer Operations Senior Officer will work closely with the Operations team, Investor Services Team, Client Facing Teams, and the IPO team to ensure all shareholders' transfer requests are carried out timely and accurately.
Key Responsibilities- Ensure transfer requests are processed accurately and within SLA: You will be responsible for reviewing and processing transfer requests, ensuring that they are completed accurately and within the agreed timeline.
- Ensure all good Corporate Transfer cases are completed within the agreed timeline: You will work closely with the Operations team to ensure that all Corporate Transfer cases are completed within the agreed timeline.
- Follow up on problematic transfer cases: You will be responsible for following up on any problematic transfer cases, ensuring that they are resolved efficiently and effectively.
To be successful in this role, you will need to have:
- A solid foundation and understanding of the securities and transfer industry;
- Strong communication skills in English and Cantonese;
- Degree holder, preferably in the banking or securities industry;
- Proficient in PC skills including MS Excel and Word.
We offer a competitive salary range of HKD 45,000 - HKD 60,000 per month, depending on experience. In addition to a market-competitive salary, we also offer:
- Flexible work arrangements: We understand the importance of work-life balance, and we offer flexible work arrangements to help you achieve it.
- Health and wellbeing rewards: We are committed to supporting your health and wellbeing, and we offer a range of rewards to help you maintain a healthy lifestyle.
- Investment opportunities: We offer investment opportunities, allowing you to purchase shares in our company and receive a company contribution.
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