Lounge Operations Coordinator

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Sands China Full time

Job Summary

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We are looking for a skilled and experienced professional to join our team as a Customer Service Executive. The successful candidate will be responsible for providing exceptional customer service to VIP patrons and ensuring the smooth operation of the Sands Lounge.

The ideal candidate will have a strong background in customer service, sales, or a related field, as well as excellent communication and interpersonal skills. They should also be highly organized, able to meet deadlines, and manage multiple tasks concurrently.

Responsibilities

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  • Act as the point of contact for the sales team and VIP patrons
  • Maintain the lounge's operations, including ferry ticketing and providing excellent services to VIP patrons
  • Complete daily reports in a timely manner
  • Provide administrative support to the sales team
  • Assist with customer-related bookings, enquiries, and issues

Requirements

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  • Degree in Business Administration or related discipline
  • Prior experience in customer service, sales, or related field
  • Knowledge of casino or hospitality industry is an advantage
  • Fluency in Cantonese, English, and Mandarin
  • Proficient in Microsoft Office (Excel, Word, PowerPoint)
  • Ability to work flexible hours, including shift duty


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