Business Leader
5 days ago
Company Overview
Hang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. With a strong presence in the region, we offer a wide range of financial products and services to meet the evolving needs of our customers.
Job Description
We are seeking a high-caliber professional to join our Wealth Sales Distribution team as Prestige Insurance Sales Manager II. As a key member of our team, you will be responsible for leading a team of insurance specialists, executing advanced coaching techniques to motivate and encourage learning, and formulating strategies to improve channel efficiency and customer experience.
Key Responsibilities
- Lead a team of insurance specialists to execute and implement advanced coaching techniques to motivate and encourage learning and re-enforce application within the work place.
- Manage the performance and provide guidance to insurance specialists in the branches, and also responsible for formulating and implementing tactics/strategies.
- Monitor and review current sales process in order to improve channel efficiency and customer experience.
- Enhance capabilities and professionalism of the managed staff and sales force to improve overall customer satisfaction and sales quality.
- Manage the performance and ensure the professionalism and sales quality of team members.
- Ensure that all control measures relevant to the job are undertaken to minimize risk exposure of the Bank.
- Adhere to all relevant processes and procedures of the Group compliance policy and internal controls.
Requirements
- University degree in Business Administration or other relevant qualification.
- Minimum 7 years' relevant experience in retail banking, with strong knowledge of insurance products.
- Excellent relationship building and stakeholder management skills.
- Strong leadership and coaching abilities.
- Good presentation, interpersonal, negotiation, communication and analytical skills.
- Good command of spoken and written English and Chinese.
- Passes in the Hong Kong Securities Institute Licensing Examination and Insurance Intermediaries Qualifying Examination and attains relevant professional qualifications such as CFP/CFMP/QRA/CFA an advantage.
- Customer centric mindset and ability to manage complex interactions effectively.
- Shown strong situation awareness, strong desire to learn and able to work in Agile environment.
- Able to inspire others to achieve their goals/ambitions in a variety of situations.
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