Business Leader

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

Company Overview

Hang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. With a strong presence in the region, we offer a wide range of financial products and services to meet the evolving needs of our customers.

Job Description

We are seeking a high-caliber professional to join our Wealth Sales Distribution team as Prestige Insurance Sales Manager II. As a key member of our team, you will be responsible for leading a team of insurance specialists, executing advanced coaching techniques to motivate and encourage learning, and formulating strategies to improve channel efficiency and customer experience.

Key Responsibilities

  • Lead a team of insurance specialists to execute and implement advanced coaching techniques to motivate and encourage learning and re-enforce application within the work place.
  • Manage the performance and provide guidance to insurance specialists in the branches, and also responsible for formulating and implementing tactics/strategies.
  • Monitor and review current sales process in order to improve channel efficiency and customer experience.
  • Enhance capabilities and professionalism of the managed staff and sales force to improve overall customer satisfaction and sales quality.
  • Manage the performance and ensure the professionalism and sales quality of team members.
  • Ensure that all control measures relevant to the job are undertaken to minimize risk exposure of the Bank.
  • Adhere to all relevant processes and procedures of the Group compliance policy and internal controls.

Requirements

  • University degree in Business Administration or other relevant qualification.
  • Minimum 7 years' relevant experience in retail banking, with strong knowledge of insurance products.
  • Excellent relationship building and stakeholder management skills.
  • Strong leadership and coaching abilities.
  • Good presentation, interpersonal, negotiation, communication and analytical skills.
  • Good command of spoken and written English and Chinese.
  • Passes in the Hong Kong Securities Institute Licensing Examination and Insurance Intermediaries Qualifying Examination and attains relevant professional qualifications such as CFP/CFMP/QRA/CFA an advantage.
  • Customer centric mindset and ability to manage complex interactions effectively.
  • Shown strong situation awareness, strong desire to learn and able to work in Agile environment.
  • Able to inspire others to achieve their goals/ambitions in a variety of situations.


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