IT Services Resilience Strategist
8 hours ago
We are seeking a highly skilled IT Services Resilience Strategist to join Allianz Global Investors at Allianz Popular SL. As a key member of our Core IT Services department, you will be responsible for ensuring the resilience and availability of our IT infrastructure.
Key Responsibilities:- Owning and enhancing IT infrastructure DR, backup, and resilience processes is crucial to driving maturity and adoption across the organization.
- Managing critical incidents requires minimizing business impact, ensuring rapid resolution, leading root-cause analysis, and problem management.
- Continuously improving IT services resilience, architecture, processes, and operating models is vital to the success of our organization.
- Developing, reviewing, and maintaining IT disaster recovery plans (DRP/TRP) ensures service availability and swift recovery.
- Coodinating and executing IT DR tests, drills, and compliance activities with service providers and Business Resilience teams is essential.
- Maintaining clear communication between service providers and application teams minimizes confusion and ensures timely updates.
- Developing IT services DR dashboards, KPIs, reports, and decision papers provides transparency and management oversight.
- Acting as project manager for DR-related initiatives and ensuring compliance with standards and regulations is critical.
- Serving as a key contact for third parties, service providers, and internal cross-functional teams is vital.
- A degree in IT, IT Security, Engineering, Computer Science, Mathematics, or related fields is required.
- 8+ years in IT infrastructure operations, ITSM, IT risk, BCM/resilience, disaster recovery, or related areas is necessary.
- Proven experience in IT resilience strategies, crisis management, and major incident handling is crucial.
- A strong understanding of RTO, RPO, SLA/OLA mechanisms in global operations is essential.
- The ability to translate complex tech processes into business language and decision-making documents is vital.
- Proficiency in ServiceNow ITSM platform and its integrations is necessary.
- Detail-oriented, proactive, and capable of multitasking under pressure is essential.
- Excellent English communication skills: German is a plus.
- Experience in finance, banking, or asset management sectors is desirable.
- Multicultural, international team experience and collaboration with external providers is valuable.
- Certifications: ITIL, CISSP, CBCP, or equivalent are beneficial.
- Familiarity with ITSCM standards (ISO 22301, 27031, etc.) and regulatory frameworks (DORA, VAIT, etc.) is advantageous.
- Strong interpersonal skills, motivated, target-oriented, and adaptable to global priorities is essential.
- New Normal: Flexible working hours and hybrid model.
- Investments for the future: Access to pension/savings plans/Allianz products.
- Shared success: Company share purchasing plan.
- Support for what matters: Mental health and wellbeing programs.
- Investments in your career: Career opportunities within the entire Allianz Group.
- Investments in your skills: Comprehensive learning and development offerings, including certifications and professional qualifications.
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