Lead Payment Services Strategist for Asia North Wealth

19 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time
Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The company has been providing a broad range of financial services and products to its clients for more than 200 years through its unparalleled global network.

The Product Management Senior Lead Analyst is a senior-level position responsible for developing product plans, strategies, and tactics in coordination with the Product Management team. The overall objective of this role is to promote products, develop new markets, increase share of market, and obtain competitive position. Some of the key responsibilities include:
  • Subject matter expert and owner of all payment products for the Wealth business in HK.
  • Manage the product lifecycle end-to-end, covering instant payments, domestic transfers, overseas transfers, debit cards, and traditional payment tools.
  • Own the digital journey of payment services and constantly explore product innovation, optimization, and seamless experience.
  • Lead the team to interact with various stakeholders on the design of end-to-end digital payment journey and ensure adequate transaction security for clients.
  • Oversee system enhancement projects with close collaboration with the technology team to deliver system changes.
  • Develop robust MIS and derive concrete insight to understand customer behavior and usage trend, and in turn drive continuous advancement of payment experience.
  • Develop and drive payment growth strategies to boost the usage of payment services and share of wallet.
  • Keep abreast of the latest market landscape to ensure Citi's competitiveness and actively capture opportunities to bring innovative payment solutions.
  • Work with internal stakeholders in the planning, development, and implementation of creative marketing campaigns to drive the usage of payment services and boost customer stickiness.
  • Liaise with the regulator, the clearing house, and network partners on all matters pertaining to Payments.
  • Ensure product control and operational resilience, and adherence to internal policies and external regulations at all times.
  • Lead, empower, and motivate teams to deliver strong performance and develop talent.
Successful candidates will have a Bachelor's degree/University degree, with a Master's degree preferred. They should also have minimum 10-12 years of relevant experience in payment services, retail digital experience, and/or customer journey development. Additionally, they should possess strong project management ability, result-oriented with proven track record of driving business growth, excellent interpersonal skills, strong client-centricity, and strong analytical and communication skills.

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