Digital Banking Strategist

13 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time
About Dah Sing Group
The Dah Sing Financial Group is a leading financial services group in Hong Kong offering banking, insurance, and other related services through its extensive network of over 70 branches in Hong Kong, Macau, and Mainland China.
We value a culture that fosters growth, teamwork, and progressiveness. We recognize the uniqueness of every individual and their capacity for development. Our goal is to create an environment where you can be your authentic self and thrive in your role.

As a Digital Banking Strategist at Dah Sing Financial Group, you will play a pivotal role in developing top-tier digital banking solutions that surpass customer expectations. Your responsibilities will include formulating and executing business strategies for digital banking channels and related digital platforms, driving innovation and delivering exceptional end-to-end customer experiences.

You will be responsible for proactively exploring new digital banking solutions to address pain points for both personal and SME customers. This will involve working closely with stakeholders to identify opportunities and develop effective solutions. You will also be committed to creating exceptional customer experiences on digital channels, ensuring that our customers receive the highest level of service and support.

Your role will involve involving yourself in the project life cycle for digital projects, including user requirements preparation, review of user acceptance test cases and results, preparing customer communication/internal training, etc. You will uphold the integrity of the team's output and rigorously safeguard the quality of their deliverables.

In addition, you will initiate marketing campaigns to drive digital adoption and usage, inspiring and motivating team members to achieve their best performance. You will demonstrate a strong collaborative spirit and the ability to engage with a diverse range of stakeholders. You will be proficient in both spoken and written English and Chinese.

Candidates with less experience may also be considered for the Senior Manager position. Please note that only shortlisted candidates will be notified.

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