Operations Partnership Specialist
1 week ago
As a key member of the foodpanda team, you will play a vital role in ensuring the smooth operation of our restaurant partnerships. Your primary responsibility will be to provide top-notch support to our vendors, helping them to overcome any operational challenges they may face.
Key Responsibilities- Training and Onboarding
Develop and deliver comprehensive training programs for restaurant staff, equipping them with the knowledge and skills needed to effectively utilize our operational systems and procedures.
Issue ResolutionAct as the first point of contact for vendors, responding to and resolving any operational issues or requests in a timely and professional manner.
Inventory ManagementManage inventory levels and update asset records on our internal systems, ensuring accuracy and efficiency.
Requirements- Education
University graduate or current university student.
Communication and Language SkillsExcellent communication skills, with proficiency in English, Cantonese, and Mandarin.
Customer Service ExperiencePrior experience in customer service, hotline, or service center environments is highly desirable.
Personal QualitiesStrong sense of responsibility, ability to work efficiently, and proactive in raising issues.
Technical SkillsExperience with CRM tools is an advantage, but not essential.
AvailabilityAble to work at least two days a week, with a flexible schedule that includes Monday, Tuesday, Thursday, and Friday, 14:00-19:00.
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