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Customer Support Specialist

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Job Overview

Cathay Pacific Airways Limited is seeking a highly skilled and motivated individual to join our team as an Employee Services Executive. In this role, you will be responsible for providing exceptional customer contact services efficiently and cost-effectively across the GBS Department's Hire To Retire function.

You will work closely with various teams in different locations to deliver first-class customer service, standardize and simplify policies and procedures, review tools for documentation and information management, propose and implement improvement initiatives such as lean processes, robotics, and data management, and enhance GBS visibility through internal communication channels.