Bloomberg Incident Manager
1 month ago
At Bloomberg, we're committed to providing real-time data, news, and analytics to our clients worldwide. Our Incident Management team plays a critical role in ensuring the stability and reliability of our systems, which are used by over 320,000 clients across the globe.
We're seeking an experienced Incident Manager to join our team in Hong Kong. As a key member of our team, you'll be responsible for coordinating and communicating with stakeholders and technical teams to resolve service-impacting outages as quickly as possible.
Key Responsibilities:- Communicate and escalate with stakeholders and senior management regarding sudden outages and status updates on ongoing incidents
- Assess the severity of an outage in regards to business impact and technical complexity
- Facilitate outage resolution by effective and timely communication across multiple teams
- Coordinate investigations and deploy critical thinking skills to drive incidents to resolution/remediation
- Be a self-starter who is assertive but diplomatic with the ability to prioritize workload and perform in a high-pressure environment
- Bachelor's degree or degree-equivalent qualifications
- Professional experience in incident management or technical support for application or infrastructure services
- Experience working with Windows or Linux operating systems and working with distributed systems in a global large-scale enterprise environment
- Excellent written and verbal communication skills with the ability to effectively tailor communication around technical issues to various audiences
- Ability to write quickly, concisely, and accurately under tight deadlines
- Fluency in both spoken and written English
- Demonstrated continuous career growth within an organization
- Strong collaboration skills with the ability to develop a strong internal network
- Ability and aptitude to pick up new technologies or procedures
- Good organization and multitasking skills with the ability to 'pick up the pace' during major outages
- Basic understanding of industry standard technologies and infrastructure such as: networking, cloud storage, middleware, databases, and virtual infrastructure
- ITIL Service Support knowledge
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