Customer Support Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time
About Bloomberg

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. As a global financial information and news leader, we provide influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas.

The Role

We are seeking a Customer Support Representative to join our User Support business. As a key part of our team, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment.

Responsibilities
  • Provide excellent customer service to a broad range of clients through live, interactive media (e.g. phone, messaging, etc.)
  • Ensure fast and effective management of various client workflows and Bloomberg terminal-related hardware/software issues
  • Install and setup Bloomberg software, license, and logins, configuration of proprietary hardware (such as biometric authentication device and keyboards), and other technical & login support for our mobile and desktop applications
Requirements
  • Bachelor's degree or equivalent experience
  • Fluency in both Korean and English (Written and Verbal)
  • Ability to provide outstanding customer service to clients
  • Demonstrated interest in Finance and / or Technology
What's in it for you?

We provide all new hires an 8 week long training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.

You'll never stop learning...we'll invest in your career, and coupled with our unrivaled approach to career development, we will help you expand your skills and opportunities in this role through project involvements.



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