Customer Support Summer Internship at Bloomberg
1 month ago
About the Company: Bloomberg is a global financial information and news leader that provides influential decision makers with a critical edge by connecting them to a dynamic network of information, people, and ideas.
About the Role: As a Customer Support Summer Intern, you will play a vital role in providing exceptional customer service to a broad range of clients. You will work alongside our international team, supporting clients in more than 15 languages.
Responsibilities:
* Provide outstanding customer service to clients via the internal ticketing system, phone call, email, or live chat.
* Identify, investigate, and resolve customer issues using proprietary company software.
* Collaborate with teams from various departments and take on global projects, analyzing sophisticated processes, and thinking of creative solutions.
Requirements:
* Strong customer service/stakeholder management skills, including telephone etiquette and a professional demeanor.
* Business proficiency and fluency in English and Cantonese/Mandarin/Korean.
* Ability to communicate effectively and articulate thought process clearly (both written and oral).
* A demonstrated interest in finance and/or technology.
* Desire to develop skills and experience in customer service in a fast-moving FinTech environment.
* Willingness to learn new technologies and ability to retain information.
* Careful attention to detail, with an aptitude for working quickly and accurately.
* Multi-tasking and problem-solving skills, as well as an ability to work independently and as a member of a larger distributed team.
What We Offer:
* A unique internship experience that will prepare you to provide exceptional customer service.
* An introduction to Bloomberg products and services, our clients, and global financial markets.
* Opportunities to expand your skills and experience through project involvement.
* A chance to be offered a permanent full-time role in Bloomberg Customer Support at the end of the internship.
How to Apply:
If you are passionate about working in financial markets and providing technical support for the world's leading financial professionals, apply for this internship opportunity.
Please note that this is a two-stage application process. Following the submission of your main application, you will receive an email with directions to complete an online assessment. Completing this assessment is a necessary step to be considered for the role.
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