Business Continuity and Incident Management Manager

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Business Continuity and Incident Management (BCIM)
Business Continuity and Incident Management (BCIM) controls are designed to reduce the impact and severity of any disruption associated with the loss or unavailability of people, systems, premises and third parties or any other incident where there are customer, regulatory, reputational and/or financial impact.
The role of BCIM is to ensure these controls are effective through maintenance of the Business Continuity Management (BCM) and Major Incident Management (MIM) Programmes, continuous monitoring of the key controls and support the effective response to incidents when they occur. The BCIM function acts as a subject matter expert in advising stakeholders, across the business, through the planning lifecycle and exercising in addition to performing quality assurance reviews.

We are currently seeking a high caliber professional to join our department as Manager, Business Continuity and Incident Management.

Key Responsibilities
  • Ensure BCM, MIM and BCM Lifecycle controls operate in line with established procedures and standards and in accordance with local law and regulations.
  • Manage the planning and execution of an effective, fit-for-purpose annual business continuity programme.
  • In partnership with the regional BCIM team, provide local support for Business and Functions to have a clear understanding of the effectiveness and appropriateness of their BCM Lifecycle controls and agree any remediation activities if required.
  • Provide expert assistance and support to local Businesses, Functions and branches as they fulfil their analysis, planning and exercise obligations.
  • Oversee any local recovery site provision ensuring both availability and implementation effectiveness.
  • Work with Real Estate in coordinating business recovery needs and ensure these are included in the Real Estate strategic planning process.
  • Support the effective function of relevant governance forums and reporting by collecting and consolidating inputs and prepare contents or presentation materials.
  • Manage major incidents across HASE by assisting the MIG Chair and Head of BCIM on emergency notifications, local MIG invocation, meeting management and post incident reports. Proactively coordinate with MIG members and other subject matter experts to enable an effective market Major Incident Group (MIG) response.
  • Support the execution of mandated Major Incident Management (MIM) controls such maintaining the MIG membership, prepare and facilitate MIG member training and exercises.
  • Work with the Centre of Excellence team and HASE internal stakeholders to deliver BCIM led deliverables with the Operational Resilience program such as scenario testing.
  • Provide SME guidance for the documentation of the IBS level BIAs / BCPs and Incident Management escalation structures through workshops.
  • Support the Important Business Service Owners (BSOs) and Critical Operations (CO) Leads by providing subject matter expertise and training on Business Continuity aspects within the Operational Resilience Program and ongoing support throughout the annual lifecycles.
  • Perform thematic or quality reviews to ensure quality, alignment and continuous improvement on various BCIM aspects
Requirements
Requirements
  • Experience in risk or control management.
  • Subject matter knowledge and experience in Business Continuity Management. Professional certification a significant advantage.
  • Experience in managing incidents and facilitating crisis exercises
  • Excellent communication and inter-personal skills, with experience of dealing with a variety of internal stakeholders.
  • Highly motivated and dynamic self-starter, working collaboratively within teams, delivering on time with strong inter-personal skills.
  • Ability to navigate amid ambiguity and make decisions even when under pressure and to tight deadlines.
  • Experience of working in highly regulated and complex international organisation
  • Ability to balance multiple competing demands to find the best solutions
  • Great sense of ownership and high ethical standards
  • Fluency in Cantonese and English a pre-requisite

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