Customer Outreach Coordinator

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China S&P Global, Inc. Full time
About the Role

The primary objective of this position is to procure comprehensive information on data tracked by respective departments. This involves daily interactions with external stakeholders through phone calls and email outreach, utilizing internal tools. As a member of the Primary Research team, you will be responsible for resolving client queries and delivering timely, high-quality data to internal clients.

You will also assist in audits of department datasets to reduce errors and provide input for new collection methods and product enhancements related to covered content sets. Additionally, you will troubleshoot problems or issues and provide support to the team, building and maintaining relationships with external contacts to track information on covered content sets.



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