Branch Service Executive
1 month ago
Hang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction.
Job SummaryWe are seeking a highly motivated and customer-focused Branch Service Executive to join our team. As a key member of our Retail Distribution team, you will be responsible for providing exceptional customer service and delivering banking services and solutions to our customers.
Key Responsibilities- Provide quality service through efficient and customer-friendly counter transactions
- Support the excellent service delivery and ensure remarkable customer experience
- Deliver banking services and solutions by understanding customer needs and making appropriate referrals
- Support branch operations & services and adhere to relevant guidelines and procedures
- Promote e-service registration & improve penetration, and deliver Multi-Channel Engagement
- Be a change agent to drive business and servicing model transformation
- Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered
- Strong service orientation with good interpersonal and communication skills
- Self-motivated, attentive to detail, eager to learn with positive attitude
- Strong level of customer centricity with change mind-set to cope with the on-going business transformation
- Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage
- High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
- Attractive basic salary with monthly counter service allowance
- Healthcare insurance coverage including yourself and your family
- Retirement benefit scheme with employer's contribution
- Employee Share Purchase Plan
- Work-life balance: 18 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
- Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
- Recognizable corporate training and development program
- Progressive career advancement opportunities
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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