Digital Branch Service Executive
1 month ago
At Hang Seng Bank, we are committed to delivering exceptional service to our customers. Our team members are our greatest asset, and we strive to create a dynamic working environment that fosters growth and development.
Our VisionWe aim to be the leading bank in Hong Kong, providing innovative financial solutions and exceptional customer service. Our Retail Distribution team focuses on personal wealth management and financial services, offering a wide range of products to meet the needs of our customers.
Key Responsibilities- Manage customer interactions and provide efficient and customer-friendly services in the bank hall.
- Identify opportunities to digitize banking services and improve customer experiences.
- Proactively respond to customer requests and ensure service levels meet bank standards.
- Handle customer issues and escalate when necessary, following supervisor guidance.
- Support branch sales targets through referrals and cross-selling.
- Provide non-cash transaction support and assist with branch administrative and operational duties.
- University degree in Business Administration, Marketing, Computer Science, or a related field (fresh graduates welcome).
- For non-degree holders, minimum 1 year of work experience in a customer-facing role.
- Keen interest in mobile and web technologies and trends.
- High level of customer-centricity with a dedication to delivering exceptional quality services.
- Excellent written and spoken English and Chinese, with proficiency in Putonghua an advantage.
- Excellent interpersonal and communication skills.
If you are interested in exploring other opportunities at Hang Seng Hong Kong, please visit our careers website for more details.
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