Branch Service Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Opportunity

Hang Seng Bank Limited is committed to delivering exceptional service to our customers. We are seeking a high-calibre professional to join our team as a Branch Service Manager, responsible for providing quality customer service to our retail customers in our branch network.

Key Responsibilities
  • Provide excellent customer service and proactively identify customer needs to offer appropriate banking services and solutions.
  • Participate in promotional campaigns to acquire new business and strengthen customer loyalty.
  • Maintain awareness of operational risks and adhere to relevant policies and guidelines.

Requirements
  • University degree or Associate degree holders, or HKCEE/HKDSE holders with relevant working experience.
  • Relevant professional qualification in insurance and investment is an advantage.
  • Strong service and sales orientation, self-motivated with good communication skills.
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage.
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers.
  • Ability to manage complex interactions effectively.
  • Strong situation awareness, strong desire to learn, and able to work in an Agile environment.

What We Offer
  • Attractive basic salary.
  • Healthcare insurance coverage including yourself and your family.
  • Retirement benefit scheme with employer's contribution.
  • Employee Share Purchase Plan.
  • Work-life balance: 18-30 days paid annual leave plus other categories of leave entitlements.
  • Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price.
  • Recognizable corporate training and development program.
  • Progressive career advancement opportunities.

How to Apply

For more information and to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.

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