Branch Service Executive

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
{"title": "Branch Service Executive", "description": "

Enhance Your Career with Hang Seng Bank

At Hang Seng Bank, we value our employees as our most important asset. We strive to provide a dynamic working environment, good career development opportunities, and competitive compensation packages to attract high-calibre talent.

Our Retail Distribution Team

Our Retail Distribution team focuses on personal wealth management and financial services. We offer one-stop wealth management initiatives for both affluent and mass integrated account customers. With over 250 branches and automated banking centres, including over 50 Prestige Banking Centres, we serve over half of the adult population, providing an extensive range of products.

Key Responsibilities

  • Provide quality service through efficient and customer-friendly counter transactions
  • Support excellent service delivery and ensure remarkable customer experience
  • Deliver banking services and solutions by understanding customer needs and making appropriate referrals
  • Support branch operations & services and adhere to relevant guidelines and procedures
  • Promote e-service registration & improve penetration, and deliver Multi-Channel Engagement
  • Be a change agent to drive business and servicing model transformation

Requirements

  • Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered
  • Strong service orientation with good interpersonal and communication skills
  • Self-motivated, attentive to detail, eager to learn with positive attitude
  • Strong level of customer centricity with change mind-set to cope with the on-going business transformation
  • Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

About Hang Seng Bank

Hang Seng Bank Limited is a leading financial services organization in Hong Kong and Asia. We are committed to service excellence and strive to provide our customers with innovative products and services.

"}

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