Branch Service Executive

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
A Career with Hang Seng Bank

Hang Seng is committed to delivering exceptional service and fostering a dynamic work environment. Our employees are our most valuable assets, and we strive to provide them with opportunities for growth and development.

Our Retail Distribution Team

We are a leading provider of personal wealth management and financial services, with a strong focus on customer-centricity. Our one-stop wealth management initiatives cater to both affluent and mass integrated account customers, offering a comprehensive range of products and services.

Key Responsibilities
  • Provide high-quality service through efficient and customer-friendly counter transactions
  • Support the delivery of exceptional service and ensure remarkable customer experiences
  • Deliver banking services and solutions by understanding customer needs and making appropriate referrals
  • Support branch operations and services, adhering to relevant guidelines and procedures
  • Promote e-service registration and improve penetration, and deliver Multi-Channel Engagement
  • Drive business and servicing model transformation as a change agent
Requirements

We are seeking high-calibre professionals with the following qualifications:

  • Associate degree or higher diploma holder, or HKCEE/HKDSE with relevant work experience
  • Strong service orientation, good interpersonal and communication skills
  • Self-motivated, attentive to detail, eager to learn with a positive attitude
  • Strong level of customer centricity, with a change mindset to cope with ongoing business transformation
  • Proficient in both English and Chinese, with the ability to communicate in Putonghua an advantage

If you are interested in exploring other opportunities at Hang Seng Hong Kong, please visit our website for details.



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