Branch Business Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Business Function
As a key member of DBS Bank (Hong Kong) Limited's Consumer Banking Group, you will play a vital role in driving business growth and customer satisfaction. With a strong focus on sales management and business development, you will lead a team of professionals to achieve exceptional results and exceed customer expectations.

Responsibilities
(A) Sales Management and Business Development
  • Develop and execute sales strategies to drive business growth and achieve sales targets.
  • Lead and motivate a team of sales professionals to deliver exceptional results and exceed customer expectations.
  • Conduct market research and analysis to identify new business opportunities and develop effective sales plans.
  • Build and maintain strong relationships with customers and stakeholders to drive business growth and customer satisfaction.
  • Monitor and analyze sales performance and provide feedback to team members to improve sales results.
(B) People Management and Development
  • Recruit, train, and develop a high-performing team of sales professionals to achieve business objectives.
  • Provide coaching and mentoring to team members to improve sales skills and customer service.
  • Develop and implement training programs to enhance sales knowledge and customer service skills.
  • Conduct regular performance reviews and provide feedback to team members to improve sales results.
(C) Customer Experience Management
  • Lead a team of professionals to deliver exceptional customer service and exceed customer expectations.
  • Develop and implement customer service strategies to drive customer satisfaction and loyalty.
  • Monitor and analyze customer feedback and provide feedback to team members to improve customer service.
(D) Audit and Compliance Control
  • Ensure compliance with regulatory requirements and internal policies and procedures.
  • Conduct regular audits and reviews to ensure compliance with regulatory requirements and internal policies and procedures.
  • Develop and implement compliance training programs to enhance knowledge and awareness of regulatory requirements and internal policies and procedures.

Requirements
  1. Good education background, preferably up to University Level.
  2. Minimum 5 years' experience in consumer banking at executive level, including at least 3 years in sales management and preferably 2 years in branch operations.
  3. Registered RI [Regulated Activities: Type 1 & 4] with passes in HKSI Licensing Examination Papers 1, 7 & 8; or equivalent is preferred.
  4. Registered TR [General & Long Term (incl. linked long term)] with passes in relevant IIQE papers1, 2, 3 & 5; or equivalent is preferred.
  5. Preferably be registered CI - CRWP (ECF-RWM)
  6. CFP and CFA designation would be an advantage.
  7. Fluent in Mandarin and English preferred.


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