Insurance Incident Manager

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Oliver James Associates Full time

Oliver James Associates is partnering with a leading insurance company to recruit an Insurance Incident Manager.

Job Description

The successful candidate will be responsible for overseeing the end-to-end incident and problem management for the life and health business. This includes coordinating activities between business functions and off-shore teams to drive open action items to closure, prioritizing based on severity, impact, and urgency of the incident.

Key Responsibilities:

  • Generate, control, and resolve incident tickets related to application failure, abnormal behavior, production batch, and file transmission.
  • Communicate incidents to business and technical partners as they occur, impacting business process, system performance, or availability.
  • Work with other technical teams, including digital/infra teams, offshore development centers, and external vendors to investigate functional and system errors.

Requirements:

  • Bachelor's degree in information technology or a related discipline.
  • Over 5 years of experience with waterfall and/or Agile development practices.
  • Familiarity with various IT platforms, especially the Life and Health administrative platforms.
  • Strong analytical and problem-solving skills, particularly in integrating and recommending complicated IT solutions.
Why Oliver James Associates?

As a specialist recruitment agency, we pride ourselves on delivering exceptional service and expertise to our clients and candidates. We understand the importance of finding the right talent to drive business success.



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