Online Customer Support Director
4 days ago
About the Role
This Customer Service Product Lead role at Zeal Holdings Limited offers a unique opportunity to shape the future of online customer service and AI-driven customer support.
Key Responsibilities:
- Product Strategy and Design
- Develop and oversee the strategy, roadmap, and iteration plans for customer service products, ensuring alignment with customer needs and market trends.
- Design comprehensive product solutions that incorporate online customer service, AI support, and innovative service features.
- Market Research and Analysis
- Conduct market research to analyze customer needs and competitive landscapes, supporting informed product decisions.
- Utilize data analysis tools to monitor product performance and customer satisfaction, suggesting improvements based on insights.
- Collaboration and Communication
- Work closely with the technical team to ensure the timely delivery of customer service products based on market demands.
- Coordinate with the development team throughout the product lifecycle to address technical challenges and adapt to changing requirements.
Requirements
- Over 5 years of product management experience, focusing on customer service solutions and technologies.
- Proven track record in developing and implementing online and AI-driven customer service products.
- Must be familiar with online customer service platforms and AI customer support tools.
- Strong background in customer experience design, with the ability to create solutions that enhance user satisfaction.
- Excellent grasp of product design principles, including user experience, features, and system architecture.
- Strong project management skills to oversee the entire product development process from concept to launch.
- Proficient in Chinese and English, with excellent written and verbal communication skills.
- Innovative thinker capable of identifying market opportunities and proposing effective customer service solutions.
- Ability to work in a fast-paced, collaborative environment and adapt to changing market and business needs.
-
Online Sales Expert
6 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full timeKey ResponsibilitiesThe Ecommerce Manager will be responsible for:1. E-commerce Platform ManagementOversee and manage multiple e-commerce platforms, ensuring seamless integration and optimal performance.2. Sales Operations SupportSupport sales operations, including order processing, delivery coordination, inventory management, and sales forecasting.3....
-
Online Sales and Marketing Coordinator
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full timeRole and ResponsibilitiesAs an e-commerce specialist at GL Technologies (Hong Kong) Limited, you will play a key role in driving the company's online sales and marketing efforts. Your primary responsibilities will include managing multiple e-commerce platforms, supporting sales operations, and providing exceptional customer service. You will also assist in...
-
Online Sales and Marketing Coordinator
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full timeWe are seeking a highly motivated and organized Online Sales and Marketing Coordinator to join our team at GL Tech.This role involves managing multiple e-commerce platforms, supporting sales operations, handling customer inquiries, and analyzing data to inform business decisions.Key ResponsibilitiesManage e-commerce platformsSupport sales teamsDevelop and...
-
Digital Product Manager for Online Banking
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeDBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions.We have a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans.Main Responsibilities:Act as Digital Product Manager to initiate & drive projects with overall online banking...
-
Online Retail Executive
8 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China SAU LEE Full timeAbout Sau LeeSau Lee is a pioneering fashion brand celebrated for its unique blend of Eastern heritage and modern style. Since its founding in 2014, the brand has gained international recognition for its captivating designs that celebrate femininity and cultural fusion.We take pride in being featured in esteemed publications like Vogue, New York Times, and...
-
Customer Support Internship
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full timeThe Company: Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative...
-
Customer Service Product owner
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Zeal Holdings Limited Full timeAbout Us An award-winning Fintech organisation with a dedicated team of 500+ professionals across the globe. With more than 15 offices across the world, we are a people-centric company which prides itself on being product-oriented for customer success. As we continue the journey of scaling up our business, we are passionate about expanding our multicultural...
-
Director of IT Operations
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Headsearch21 Consultancy Limited Full timeHeadsearch21 Consultancy Limited is seeking a Director of IT Operations to join our team. As a key member of our organization, you will play a critical role in ensuring the stability, scalability, and security of our IT systems, including retail store technology, data analytics, help desk support, and online shopping platforms.Responsibilities:The successful...
-
Online Chemistry Teacher
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Crimson Global Academy Full timeWant to revolutionize the future of education and do meaningful work that transforms future generations' lives? Our team is looking to bring on passionate educators to support our growing student base through part-time teaching roles. This position offers the opportunity to teach bright, motivated students from around the world while maintaining flexibility...
-
Fashion Retail Online Coordinator
6 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China SAU LEE Full timeAt SAU LEE, we are committed to delivering exceptional customer experiences through our online store. We are seeking an experienced e-commerce professional to join our team and help drive the success of our global eCommerce platform.About the Role:We are looking for a highly skilled and motivated individual to manage the day-to-day operations of our...
-
Online Retail Management Expert
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Chandler Macleod Full timeRole SummaryThe E-commerce Manager (Luxury Fashion) will be responsible for leading the financial performance of online boutiques, building strategic procedures for e-commerce businesses, and leveraging multiple digital channels to drive customer acquisition, loyalty, and retention. You will work closely with internal stakeholders, local agencies, and...
-
Hong Kong, Central and Western District, Hong Kong SAR China Sinica Education Part timeAbout Sinica EducationWe provide online educational content and academic support services to Chinese students from 7th to 12th grade and in college. Our experienced instructors work with students using online tools to provide short courses, academic counseling, one-on-one teaching, and other academic support.As a key member of our team, you will play a...
-
Product Strategist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Zeal Holdings Limited Full timeJob OverviewWe are seeking an experienced Customer Service Product Lead to join our team at Zeal Holdings Limited. The ideal candidate will have a proven track record in developing and implementing online and AI-driven customer service products.Main Responsibilities:Develop and Implement Product StrategiesDesign comprehensive product solutions that...
-
Head of Online Channels Development
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full timeJob DescriptionThe Bank of China is seeking a Senior Digital Platform Manager to lead the development and management of our online channels. This role will involve:Closely collaborating with product managers to explore online sales opportunities and develop strategies to capitalize on them.Managing product UX/UI design to ensure a valuable customer...
-
Customer Support Associate
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Part timeAbout The RoleWe are seeking a Customer Support Associate to join our team. As a key member of our banking operations, you will be responsible for delivering quality customer services through counter transactions and supporting back-end branch operations.Key Responsibilities:Provide exceptional customer service and support to customers through effective...
-
Creative Marketing Director
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Lumio Full timeWe are looking for a talented Creative Marketing Director to join our team and drive our marketing initiatives forward. As a key member of our marketing team, you will be responsible for developing and implementing creative marketing strategies that enhance brand presence and engage customers on social media and across online and offline spaces.About This...
-
Customer Support Specialist
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Tesla, Inc. Full timeThe primary goal of the Technical Support Specialist is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer...
-
Senior Online Marketing Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Wilson Full timeWilson is seeking a Senior Online Marketing Manager to lead our digital marketing efforts across our website, social media, and various online platforms.This role involves developing and implementing comprehensive digital marketing strategies, evaluating customer behavior and engagement trends, and leveraging insights to inform marketing strategies.You will...
-
IT Support Specialist
1 hour ago
Hong Kong, Central and Western District, Hong Kong SAR China NexusSearch Full timeJob Title : eCommerce IT Support Specialist Location : CWB Job Summary :The eCommerce IT Support Specialist will play a crucial role in ensuring the smooth operation of our online retail platforms. This position involves providing technical support, troubleshooting issues, and collaborating with cross-functional teams to enhance the overall customer...
-
Customer Service Product Lead
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Zeal Holdings Limited Full timeAbout Us At Zeal Holdings Limited, we're a people-centric company that prides itself on being product-oriented for customer success. With over 15 offices across the globe, our dedicated team of 500+ professionals is passionate about expanding our multicultural and diverse workforce.We offer excellent opportunities to develop your career path and provide you...