Digital Product Manager for Online Banking

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions.

We have a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans.

Main Responsibilities:

  • Act as Digital Product Manager to initiate & drive projects with overall online banking channel & product roadmap of Consumer Banking business.
  • Develop delightful AI driven customer journeys to contextually deliver and improve journey experience and transaction conversion across online channels, e.g. PWEB, Mobile Banking.
  • Innovate, develop latest technology and ideas to grow online business and conversion funnel across our digital platforms.
  • Optimize data centric day to day operation including data analysis, data report control, and perform monthly data research tasks.
  • Drive offshore customers banking behavior analysis (e.g. GBA, ASEAN) and identify potential innovation and operation initiatives to cater their banking needs in Hong Kong.
  • Drive customer immersions and champion the voice of customers by means of quantification (data) and qualification (verbatim) with any stakeholders.
  • Support post-implementation tasks such as user training to touch-points, production problem investigation, post implementation review and escalation.


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