VP, Team Lead, Digital Channel Management, Consumer Banking

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Act as Digital Product Manager to initiate & drive projects with overall online banking channel & product roadmap of Consumer Banking business.

• Develop delightful AI driven customer journeys to contextually deliver and improve journey experience and transaction conversion across online channels, e.g. PWEB, Mobile Banking.

• Innovate, develop latest technology and ideas to grow online business and conversion funnel across our digital platforms

• Optimize data centric day to day operation including data analysis, data report control, and perform monthly data research tasks.

• Drive offshore customers banking behavior analysis (e.g. GBA, ASEAN) and identify potential innovation and operation initiatives to cater their banking needs in Hong Kong.

• Drive customer immersions and champion the voice of customers by means of quantification (data) and qualification (verbatim) with any stakeholders

• Support post-implementation tasks such as user training to touch-points, production problem investigation, post implementation review and escalation
Requirements

• Minimum 10 years' experience in Technology management, agile Project Management or Product Owner experience

• Strong data driven mindset and experience with track record and good industry and onshore and offshore customers' insights.

• AI knowledge/ project experience would be advantageous

• Excellent storytelling and communication skills with the ability to communicate complex ideas effectively with stakeholders and develop compelling proposals, reports and presentations.

• Creative thinking, innate curiosity and strong desire to drive, deliver and contribute innovative ideas that will grow the business and deliver value.

• Ability to work collaboratively in a team environment

• Solid problem-solving skills with ability to consider alternative and lateral solutions, with the ability to anticipate challenges

• Strong understanding in Consumer Banking business and wealth products & sales process (is not a must, would be preferred)

• Knowledge of UX design, customer discovery and Adobe Analytics is helpful

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.

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