Digital Channel Lead

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Bupa Full time
Job Description

We are seeking a Digital Channel Lead to drive the growth and development of our Digital Direct Distribution Channel. As a key member of our team, you will be responsible for identifying opportunities and gaps in the market, aligning with cross-functional teams to determine the right persona and market segment, and developing and executing customer engagement strategies to enhance the end-to-end customer digital sales journey.

Key Responsibilities:
  • Market Analysis: Identify gaps or opportunities for the Digital Direct Distribution Channel through market trends, competitor activities, and customer behavior analysis.
  • Alignment and Collaboration: Align with the Customer Insight team and Product Proposition team to determine the right persona and market segment in Digital Direct Distribution.
  • Customer Engagement Strategies: Collaborate closely with the Customer Transformation and Growth Department to develop and execute customer engagement strategies, including enhancing the end-to-end customer digital sales journey and creating targeted campaigns to drive customer interactions.
  • Product Steering Committee: Engage in the Product Steering Committee for new Digital Direct product development.
  • Performance Reporting: Prepare and report on the performance of Digital Direct Distribution to senior management and other stakeholders regularly.
Qualifications, Training and Experience:
  • Bachelor's Degree or Above: A Bachelor's Degree or above is required.
  • 8 Years Relevant Insurance Business Qualifications: 8 years relevant insurance business qualifications or equivalent (working experience in Marketing, Digital Distribution, or insurance product is highly preferred).
  • Strong Business Acumen: Strong business acumen, numeric sense, and attention to detail are essential.
  • Mature with Excellent Presentation Skills: Mature with excellent presentation skills.
  • Preference Given to Candidates with Actuarial Background: Preference given to candidates with actuarial, consulting, or insurance product background.
  • Good Knowledge of Insurance Principles: Good knowledge of Insurance principles and cost-benefit analysis.
  • Good Communication, Problem-Solving, and Coaching Skills: Good communication, problem-solving, and coaching skills.
  • Proficient in MS Excel and MS PowerPoint: Proficient in MS Excel and MS PowerPoint.

Bupa offers a comprehensive remuneration package, including base salary, study assistance plan, company pension plan, life and medical benefits, dental benefits, annual leave, examination leave, etc. As an equal opportunity employer, Bupa welcomes applications from qualified candidates. All personal data will be treated in strict confidence and used only for consideration of application.



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