Operations Team Lead, Consumer Banking

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time
Job Overview

The Job Description for this role is to lead the operations team in consumer banking. The team lead will be responsible for managing cost effectiveness in terms of cost per transaction and ensuring direct cost adherence to budget and seeking improvement on continuous reduction on unit cost per transaction.

The ideal candidate should have a degree holder or above with at least 10-years' experience in managing consumer banking operations. Proven experience in various functions including operations quality management, consumer banking operations, acquiring merchant services, operations and services re-engineering is required.

Key Responsibilities:

  • Process Management: Ensure services provided are accomplished within specified standards of service quality and turnaround time.
  • Compliance & Risk Management: Participate in new consumer product development by assessing operational / regulatory issues, evaluating computer system feasibility / enhancement needs and allocation of resources to meet the Bank's marketing and sales strategy.
  • Project Management: Work with business unit, technology team / regional team to roll out new products, improve and optimize on the use of the Bank's various systems / database to maximize productivity.
  • Team Management: Promote staff morale and team culture and build up an efficient, knowledgeable and professional operation team with proper succession planning.

Requirements:

  • Degree holder or above with at least 10-years' experience in managing consumer banking operations.
  • Proven experience in various functions including operations quality management, consumer banking operations, acquiring merchant services, operations and services re-engineering.
  • Ability to improve processes, coordinate multiple tasks and strong teamwork.
  • Proficiency in Microsoft Office.
  • Good command of written and spoken English and Chinese. Proficiency in Putonghua an advantage.


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Job Description - Team Lead, Operations, Account Services, Consumer Banking (Merchant Services) (2100007P)Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In...


  • Hong Kong, Central and Western District, Hong Kong SAR China CONSUMER COUNCIL Full time

    Job Summary: The Hong Kong Consumer Council seeks an experienced professional to lead the organisation as Chief Executive. Reporting to the Chairman and Members, the successful candidate will oversee the strategic direction and operational management of the Council.The ideal candidate will have a proven track record in leading senior teams in...


  • Hong Kong, Central and Western District, Hong Kong SAR China CONSUMER COUNCIL Full time

    Job Description: We are seeking a highly skilled professional to lead our organisation as Chief Executive. As the head of our team, you will be responsible for overseeing the strategic direction and operational management of the Council.The ideal candidate will have a proven track record in leading senior teams in consumer-related or non-profit...


  • Hong Kong, Central and Western District, Hong Kong SAR China CONSUMER COUNCIL Full time

    About Us: The Hong Kong Consumer Council is a statutory body established to protect and promote the interests of consumers of goods and services in Hong Kong. With a staff of around 150, the Council is active not only in Hong Kong but also in Mainland China and the international arena.We seek a highly skilled professional to lead our team as Chief Executive....


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Job DescriptionWe are looking for a highly experienced operations executive to lead our consumer banking operations team.The team lead will be responsible for managing the day-to-day operations of the team, ensuring that all tasks are completed efficiently and effectively.The ideal candidate should have a degree holder or above with at least 10-years'...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    As the leading bank in Asia, DBS Bank is uniquely positioned to help customers realise their dreams and ambitions. Our Consumer Banking Group offers a full spectrum of products and services to support customers at every life stage.We are seeking an experienced Consumer Banking Leader to oversee customer service and counter operations in our branch. The ideal...


  • Hong Kong, Central and Western District, Hong Kong SAR China CONSUMER COUNCIL Full time

    We are seeking a highly qualified and experienced individual to fill the role of Chief Executive at the Hong Kong Consumer Council. As a key member of the Council, you will play a crucial role in shaping the organization's future and promoting consumer welfare.Key ResponsibilitiesLeadership and management of senior staff membersStrategic planning and...


  • Hong Kong, Central and Western District, Hong Kong SAR China CONSUMER COUNCIL Full time

    Job DescriptionThe Chief Executive will lead the Consumer Council towards its goals by setting a clear vision and influencing stakeholders.He/She must have a strong understanding of consumer rights, market dynamics, and regulatory frameworks.The ideal candidate should possess excellent communication and interpersonal skills with the ability to engage...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Job Description - Team Lead, Strategic Business Planning, Consumer Banking (25000039) Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including...


  • Hong Kong, Central and Western District, Hong Kong SAR China CONSUMER COUNCIL Full time

    The CONSUMER COUNCIL is committed to protecting and promoting the interests of consumers in Hong Kong. As the Chief Executive, you will play a key role in driving this mission forward.About the Role:Lead the development and implementation of the Council's strategic planProvide guidance and support to staff members to ensure effective delivery of...


  • Hong Kong, Central and Western District, Hong Kong SAR China CONSUMER COUNCIL Full time

    About the RoleWe are looking for a seasoned professional to fill the position of Director of Consumer Affairs. As a key member of our team, you will play a crucial role in advancing consumer rights and interests in Hong Kong.Your primary responsibility will be to oversee the development and implementation of policies and programmes that promote consumer...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    DBS Bank's Consumer Banking Group is committed to providing world-class customer service and innovative banking solutions. As a Service Delivery Manager, you'll be responsible for ensuring seamless delivery of our services to customers.You'll work closely with the Customer Service Manager to oversee branch operations, manage staff, and implement processes to...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    **About the Role**We are seeking a Consumer Banking Project Manager to lead our digital transformation efforts. The ideal candidate will have a strong background in project management, with a minimum of 6 years of experience in Consumer Banking products.**Responsibilities**Lead the delivery of new product development, enhancement or system projects.Drive...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    We are seeking an experienced Operations Manager to lead our Consumer Banking Group. As a key member of our team, you will oversee the day-to-day service operation and back-office support of the branch, ensuring seamless execution and high-quality service delivery.About This RoleIn this role, you will be responsible for managing counter and cash operations,...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    **About the Role:**This is an exciting opportunity to join our Consumer Banking team as an IT Specialist, specializing in digital project delivery. As a key member of our team, you will be responsible for leading the design of large user stories (EPICS) and collaborating with tech teams to manage releases.**Responsibilities Include:**Breaking down EPICS into...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    OverviewDBS Bank is a leading bank in Asia, with a full spectrum of products and services to help our customers realise their dreams and ambitions. We are seeking an experienced Branch Operations Manager to oversee and monitor the day-to-day service operation and back office support of the branch.Job DescriptionManage the counter & cash operations, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Why Join Us:DBS Bank offers a dynamic work environment that fosters growth and development. As a member of our team, you will have the opportunity to develop your skills and expertise while contributing to delivering exceptional customer experiences.About the Role:We are seeking a highly motivated and experienced professional to join our team as a Customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job SummaryThis role encompasses conducting reviews for consumer banking business with primary focus on deposits, payments, digital technologies, channels, and ecosystems. The ideal candidate will have a strong technical knowledge of consumer banking, wealth management business and products and their associated risks.About UsDBS Group is committed to helping...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    As a market leader in consumer banking, DBS Bank (Hong Kong) Limited is uniquely positioned to help our customers achieve their goals and aspirations.About the RoleWe are seeking a highly skilled Digital Transformation Lead to join our team. As a key member of our digital project delivery team, you will be responsible for driving the end-to-end delivery of...