Consumer Banking Operations Executive, Senior Role
7 days ago
We are looking for a highly experienced operations executive to lead our consumer banking operations team.
The team lead will be responsible for managing the day-to-day operations of the team, ensuring that all tasks are completed efficiently and effectively.
The ideal candidate should have a degree holder or above with at least 10-years' experience in managing consumer banking operations. Proven experience in various functions including operations quality management, consumer banking operations, acquiring merchant services, operations and services re-engineering is required.
Key Responsibilities:
- Process Management: Manage working relationships with Consumer Banking and other service partners / vendor to ensure a seamless process flow for services provided.
- Compliance & Risk Management: Participate in new consumer product development by assessing operational / regulatory issues, evaluating computer system feasibility / enhancement needs and allocation of resources to meet the Bank's marketing and sales strategy.
- Project Management: Work with business unit, technology team / regional team to roll out new products, improve and optimize on the use of the Bank's various systems / database to maximize productivity.
- Team Management: Provide direction by setting performance targets for staff and monitor actual performance against targets.
Requirements:
- Degree holder or above with at least 10-years' experience in managing consumer banking operations.
- Proven experience in various functions including operations quality management, consumer banking operations, acquiring merchant services, operations and services re-engineering.
- Ability to improve processes, coordinate multiple tasks and strong teamwork.
- Proficiency in Microsoft Office.
- Good command of written and spoken English and Chinese. Proficiency in Putonghua an advantage.
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