Digital Banking Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Company Overview
H.S.B.C. is a leading financial institution that provides a range of banking and wealth management services to individuals, families, businesses, and institutions worldwide.

Sales Support Role
We are seeking a high-calibre professional to join our team as a Personal Banking Executive (Digital/Multi-channel) - Contact Centre and Remote Channel. In this role, you will provide customer service and sales support in a contact centre environment on products and propositions that span across various customer segments.

Key Responsibilities
  • Provide quality written communication via digital service channels and platforms to resolve customer enquiries to a high level of customer satisfaction.
  • Read and interpret customer digital enquiries to establish their needs and offer relevant products, services, and solutions.
  • Work across multiple digital platforms, including but not limited to Social Media Platforms and Email.
  • Acknowledge and empathize with customers' needs and concerns quickly in order to offer appropriate and relevant guidance.
  • Maintain attention to detail and high accuracy in directing and navigating customers to appropriate resolutions in a timely manner.
  • Take ownership of enquiries to resolve issues on first contact, and where necessary, direct customers to the appropriate department online and verbally provide an engaging and proactive service.


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